C #3 COMMUNICATE
If you have ever worked as a cook in the restaurant on a line kitchen, either on the grill or frying or prepping or doing the sides within an atmosphere of fast orders and fast waiters, you definitely understand the power, urgency and importance of communication. It's not an option or something you do when you feel like it or when you have nothing else to do. no. It's the only option if it's going to be business as usual.
Effective communication within the restaurant is what determines whether the the client will enter the restaurant, get a sit, make an order of their best choice and be served within the time flame the waiter who took their order promised them. Effective communication is also what makes the cooks working on the kitchen line receive the client's order, prepare it as fast as possible to deliver it in time to the waiter who then walks off fast to serve it to the client.
Let me paint this kitchen line picture with brighter colors for you; imagine 5 cooks working on the line, 1 on the grill, 1 on the frying, 1 on prepping and 2 working on the sides (dressing or stuffing i.e. putting all ingredients that go with a main dish). Keep in mind that the kitchen temperatures are as high as they can, the grill is as hot as it can be, the frying section is as hot as it can be(oil is boiling hot-high), the clients are coming in fast and so are their orders and the waiters who take and serve them.
Imagine if all these people fail to communicate effectively in a way one is able to understand the other perfectly? 1 frying will turn around unexpectedly and burn 2 on the grill, or 2 on the grill will turn around to empty dressings' pans having not asked 1 doing the prepping to run and refill, or the 2 doing the dressing will delay to call the waiters to pick up the ready orders hence, eventually the kitchen is clogged up with undone or overdone orders and bumping into each other which is hazardous and business wrecking.
Today, 5-Star restaurants have embraced effective communication as an integral part of the restaurant business. They understand how dangerous it becomes when employees especially those working in the kitchen fail to send and receive messages amongst each other. Therefore, they include it as apart of their basic training to new cooks and waiters.
Communication in such a restaurant goes like this to and fro; 'I'm coming through 'hot! hot! hot!' (meaning that a person is going to path between you and they're carrying extremely hot things). 'I'm turning around 'hot!' (meaning that a person is about to turn around carrying hot things). 'I'm coming through 'sharp! sharp! sharp! (meaning that a person is going to path between you carrying extremely sharp items like a knife). 'I'm opening 'hot! hot!' (meaning that a person is about to open an extremely hot let's say oven). 'I need pepper on the line please! pepper on the line!' (meaning that the cook is asking the prep guy to run and refill pepper pan). 'Pick it up!' pick it up!' 'order ready!' (meaning that the order is ready for the waiter to pick up). They have to shout everything out loud enough on the top of their voice.
As you can see, every cook on the line and the waiters have to speak out loud when they are about to do something, so that others can know not to get in their way. They also have to speak out loud what they're doing, so that others don't collide with or interrupt them. Finally they've to shout out loud what they just finished doing, so that others can know what's done and is left to be done.
The moral of the story here is that just like cooks on the kitchen line alongside the waiters, you also must communicate loud and clear with the people around you. Both you and them must let each other know what is about to happen, when it is happening and when it has come to an end. This can be anything from a feeling to a thought to action. Just like a 5-star restaurant, effective communication is powerful, urgent and important at home, at school in class, at work, on the road, on the weekend and on week days, in all relationships between an employer and an employee, between a wife and a husband, between a girlfriend and a boyfriend, between family members, between leaders and followers, politicians and citizens, between yourself and your body too!
Did you know? 70% of all interpersonal conflict is caused by poor communication! Imagine that! To know that human beings can solve 70% of all their interpersonal conflict simply by stepping up their level of communication. It requires no budget, no money, no saving up, no getting loans, no time wasting other than trying to understand somebody else before rushing out on them and that other person doing the same. If you truly want to see change in your life, start now and communicate effectively. Speak out loud what you want another to know and pay undivided attention when somebody else is trying to let you know something. You have nothing to lose anyway, why not make it away of life. To say it and to do it wen it must be said and done. To hear it and comprehend it, responding to it as is needed.
Show me a couple crashed with relationship problems, I 'll show you a couple who failed to communicate effectively. Show me a family torn apart, I'll show you a family which failed to communicate effectively. Show me a group of people at odds, I'll show you people who fail to communicate effectively.
Tell you what, the problem with people is that they almost know how to communicate effectively in some situations and then abandon it in equally or more important situations. For example; almost everybody, young and old know how to negotiate with the seller when buying something from them. You tell the seller exactly what you want, how you want it and when you want it. You don't hesitate to tell them your true desires in that moment and you are equally eager to know their response. You can't say I don't care! I don't want to listen to this seller. I won't tell them what I want. They already know what I want. You don't do this! Yet you turn around and do it in other situations, in your relationships, among strangers, colleagues, friends and family.
Let others know what you like and don't like, what you can tolerate and what you can't, what belongs to you and what doesn't; let others know when you can't take it anymore, when you are disgusted about their behavior or actions; let them know what makes you happy and what they should not do to mess it up; let them know when they have crossed or are about to cross the line; let them know when you're no-longer interested; let them know when it is your turn and when they should get out of your way; let them know all your conditions and guidelines and when they must abide by them. Nevertheless, effective communication is a 2 sided coin. Therefore as much as you have to let them know, you also must allow them to let you know. Remember this fact always, communication is two ways, you let them know and you let them let you know; you understand them and they they understand you; you respect their opinion and privacy and they do the same.
In a nut shell, if you truly want to be successful and happy in this year -- 2022, let people know whatever they should know and pay attention to what they have to say as well. Failure to express yourself genuinely is doing yourself injustice. C'mon! Be nice to yourself! And to others, of course.
Editorial/ Yewe Yewe
email: yeweyewecommunity@yeweyewe.com
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